Rural Comm wireless Internet is high-speed Internet access that is wirelessly transmitted from our tower locations to your home or business.

Again, wireless Internet is just wireless to your location. It is received by a radio antenna at your location, and a cat 5 cable runs from this radio into your residence. From there if you want to go wireless within the building, you must use a router.

No, Rural Comm only supplies our wireless radio antenna to be installed at your home. We do not supply any routers, network cards, or any other hardware. Also, Rural Comm is not responsible for setting up home networks. We will bring the cable in from the outside antenna and plug in directly to one computer. If the customer desires a network, they are responsible for setup.

No, there is no limit to the number of computers you have on your home network (that connect through your router). However, you might want to take the number of computers being used at any given time into consideration when choosing your package.

Rural Comm retains ownership of any radio equipment installed. Rural Comm will cover any damaged equipment except in the circumstances of customer or pet damage. After 90 days, any service work is charged for $65/hour with a 1 hour minimum.

Yes, you can change your package by calling our office except in the instance of Special Install Contracts that may require a minimum package. For regular contracts, there is no fee for changing packages.

Rural Comm does not limit how much you download or upload. Rural Comm only limits the speed of your package. Unlike most satellite Internet providers, we do not have the "fair use policies" which slow you down dramatically once you download or upload a certain amount.

No. You can be on the Internet 24/7 if you choose.

No. It is our policy to install the wireless equipment so that we can insure that everything is working as it is supposed to be working.

Most of our towers require a good line of site in order to get a good signal, while some do have other radio frequencies which can go through a small amount of trees. Since a good signal is required to have service, we complete a site survey.

Although Rural Comm would love to be able to provide service to every one who desired it, a good signal is mandatory for good service. We check signals in order to determine good candidates prior to installation scheduling in most instances.

No. Your computer must be connected to your home network through your antenna in order to use our service.

We love getting referrals. If you refer others to us (and they do inform us of that prior to installation) and they get installed, you will get a $10 credit applied to your next invoice and they will get a $10 credit applied to their first monthly invoice.

Again, a good signal is mandatory for good service. Topography variation, wireless interference, trees, and other obstructions may result in a poor or nonexistent signal resulting in the inability to connect to the Internet. Rural Comm will not hook up any location that they are not comfortable with keeping connected at a good service level.

We provide several different billing options for customers: monthly email billing, auto deduction from check or savings, autocharge to credit card or debit card (with a transaction fee), or quarterly postcard billing through the mail.